Politique de remboursement

Returns and Refunds

We want you to keep what you buy because it works, not because you cannot send it back.

30-day returns
You may return most items within 30 days of delivery for a full refund of the purchase price. Items must be in original condition with packaging and accessories. Contact returns@thefaraday.co before sending anything back and we will issue a return authorisation and instructions.

No restocking fee
We do not charge one.

Return shipping
If the item arrived damaged, defective, not as described, or we sent the wrong thing, we cover return shipping and refund you in full. If you are returning for any other reason — changed your mind, wrong size, does not suit — return shipping is yours.

Hygiene items
Some items cannot be resold once they have been worn or slept on. These are:
- Underwear and briefs
- Headwear
- Bedding once removed from its sealed packaging — fitted sheets, pillowcases and mattress covers

These are returnable only if the sealed packaging is unopened.

Everything else is returnable: wraps, tees, outerwear, canopies, bags, pouches, meters and fabric. If a garment has been tried on but not worn, it comes back.

If you are unsure about sizing, ask us first — we would rather spend five minutes on that than process a return.

Faulty or underperforming products
If a product does not perform to the specification we published for it, that is a fault, not a change of mind. Tell us, and we will replace it or refund it in full including shipping both ways.

United Kingdom and European Union
If your order ships to the UK or EU you have a statutory right to cancel within 14 days of receipt, for any reason and without justification, and to receive a full refund of the price paid including standard outbound delivery. This right is in addition to our 30-day policy and applies to all goods except sealed hygiene items you have unsealed. To exercise it, email returns@thefaraday.co.

Damages and issues
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or if you received the wrong product. We will make it right.

Refund timing
Once we receive and inspect your return we will confirm by email and issue the refund to your original payment method within 5 business days. Your bank may take a further 3–10 days to post it. If more than 15 business days have passed since we confirmed your refund, contact us.

Exchanges
For a different size or colour, the quickest route is to return the original and place a new order. Tell us first and we will hold the replacement for you.

Non-returnable
- Gift cards
- Custom or personalised products
- Sealed hygiene items that have been unsealed (see above)

Questions
returns@thefaraday.co, or call (833) 742-5925, Monday to Friday, 9:00–17:00 EST. One address, one number, and a person on the end of both.